BMC Helix ITSM and BMC Helix Discovery

The subject of this procurement is to ensure the continued operation and further development of the IT service management (ITSM) solution supporting the TARGET Services (T2 and T2S) of the Eurosystem. The solution is based on the software products BMC Helix IT Service Management (ITSM) and BMC Helix Discovery, which provide essential functionalities for incident and trouble management as well as configuration management (CMDB). The scope of services includes in particular: 1. Renewal of existing licenses and maintenance services - Renewal of BMC Discovery license subscriptions for the period of 2026-2029 - Extension of support and maintenance services (BMC Premier Support) for ITSM and Discovery 2. Procurement of additional license subscriptions - Acquisition of additional BMC ITSM licenses to cover increased demand 3. Optional services - Option to procure additional BMC Discovery licenses in case of increased requirements - Contract extension options up to 2031 to ensure continuity of operations and allow for a potential technology transition